Yes, we make return hassle- free so that you can purchase with confidence. Converse.in purchases can be returned for up to 7 (Seven) days from the date of delivery. We will not be able to accept returns after the timeline of 7 (Seven) days as mentioned explicitly in the Return Policy. There are following terms and conditions to it:

• Products must have never been used and must still be in its original condition as is, complete with the label that was attached on the delivery box as well as the invoice must be attached to the product. The products shall be accepted for return only if after verification we find that it has not been tampered/damaged.
• Products must not have stains, used and dirty sole, broken seams, loosened threads, or other conditions that deem the product to be defective or damaged. Only Original Product shall be processed for return i.e., there must be a QR-Code, product details on the tongue of product and the trademark must be the same as on the original products.
• Product must have its brand box and packaging in its original condition. The box and packaging must not be broken or tampered, not attached to any adhesive material, and complete with other items from the original packaging such as cartons, stickers, ropes, polybags, and other objects.
• When returning the product, please use the outer packaging /box as we sent you and cover the product packaging with a sturdy wrapper to avoid original boxes broken during shipment. We do not accept any form of return where there is damage to the product and the product packaging /box.
• Refund process takes 7 to 15 working days. It may vary depending on the refund method. Refund shall only be processed from our end when we would be able to find the products as well as the box in the same condition “AS IS” basis. After receiving the return and successful verification that has been mentioned in the above clauses, refund shall be made from our end by the same mode through which your initial payment was made at the time of purchase.
• Request for exchange due to color differences between the received physical product and product photo caused by lighting effects or computer screens are not allowed.
• Request for exchange due to incorrect purchase or change of mind after purchasing is not allowed. We strongly advise to review your cart before completing the order.
• In case you send wrong/used product back to us i.e., not the same as you ordered from Converse India then we reserve the right to charge two-way shipping cost from you for sending back that wrong product back to you. The Return shall only be processed from our side if you agree to pay the two-way shipping cost otherwise Converse India shall not be liable to return the wrong/used product to you.
• Please contact our Customer Service Team at care.converse@bhaane.com to submit the return request.

We make returns hassle-free so that you can purchase with confidence. Converse.in purchases can be returned for up to 7 days from the date of delivery. Simply follow the steps below to return your order, no questions asked.

1. Sign to your account
2. Select the order you want to return.
3. Select an issue.
4. Add images as requested.
5. Submit return request.

Before you Submit a Return Request.

1. Share the images of the product (as defined) in the image box.
2. Share an unboxing video if necessary (via email).
3. Submit the return Request.

What happens after sending a Return Request?

1. The product must be in original condition with tags & packaging.
2. We will verify the images & Authorize / Reject your Request.
3. You’ll get a notification email with the reason for rejection.
4. The product will be picked up in 24-48 hours once it is authorized by us.

What are the conditions for Refund?

1. Refunds will be initiated in 24-48 hours after the product is received & passes through the Quality Check.
2. The paid amount will be refunded.
3. No refund (or exchange) shall be issued in case the product is used/damaged/wrong & not in its original condition.
4. If the product fails the quality check, resulting in the refund being declined, it will be securely stored with us for 45 days from the date the refund request is rejected to ship back the product.
5. If the product is not collected for ship back within this 45-day period, or if we do not receive any confirmation from the customer, we will not be responsible for any damage or loss to the product.

Submission of returns does not apply to products for Color change, Sports bras, Sportswear, Tights (including leggings, compression/compression pants), Socks, Laces, Keychains, Special collaboration articles, Sports accessories (including hats & Sling bags) with specific Terms and Conditions that are clearly stated in the product description.

If your order did not include a return label or if you’ve misplaced or discarded the label,

You can get a new one in either of the ways:

• Simply enter your order number in the Order Status window.
• Contact our Customer Service Team at care.converse@bhaane.com.

Request for product return must be made within 7 days of when the order is received. Retuned products must be received at the pre-determined location.

Converse will process your return and refund as quickly as possible after receiving your parcel.

Refund timeframes are calculated from the time the parcel has been sent back to us until the refund is credited back to your bank account or credit card. Your bank may require up to five additional working days to process your refund. The maximum refund time is up to 15 working days and in many cases much quicker.

We will process your refund based on the payment method selected during your initial purchase, namely the refund of the Credit card for the Credit Card Payment method, or fund transfer for the Bank Transfer and Cash on Delivery (COD) payment methods. Refunds cannot be made in cash.

Refunds will be processed according to the bill / amount you paid, excluding discounts from e-Vouchers/coupons.

• Purchase products only through our official website converse.in to avoid any counterfeits.
• Beware of products offered to you at a greater discount than you normally would be able to obtain from our official website converse.in.
• Do not purchase from such suspicious sources both online and/or offline.
• Do not purchase product when the packaging has been resealed, reused or tampered with in any way.

This may have happened, if the item you returned is used, damaged, tampered or original tags/logos/trademarks are missing. In the event that the return request is declined, you shall not be eligible for a refund, and Converse.in assumes no liability in this regard.