All products are covered under the brand warranty for 90 days from the date of delivery in case the product develops a manufacturing flaw.

Products purchased from the official website of Converse.in: -

Kindly raise a claim by sending an email to care.converse@bhaane.com

Products purchased from Converse Retail Store: -

Kindly submit the claim form here for items purchased at the stores only.

Products purchased from Marketplace: -

Kindly raise a claim by sending an email to care.converse@bhaane.com

Once a claim is submitted, Converse will verify the details provided to determine whether the product issue is due to a manufacturing defect. Converse’s decision regarding the claimed product shall be final. If Converse is unable to process the claim based on the information or photographs provided, the same will be communicated to the store and the consumer via email.

Upon receipt of the authorization email from Converse approving the return, the consumer must present a hard or soft copy of the email at the original place of purchase. The store will issue a credit note equivalent to the purchase amount, which can be used to purchase another size or product.

If the value of the newly purchased item is lower than the credit note amount, the differential amount will not be refunded. If the value of the newly purchased item exceeds the credit note amount, the consumer will be required to pay the difference.

CLAIM ELIGIBILITY

Claims submitted after 90 days from the original purchase date will not be accepted.

• Warranty claims are valid only for manufacturing defects and when the product has been used appropriately.
• Claims do not apply to normal wear & tear.
• The warranty does not cover damage due to improper care, misuse, accidents, or neglect.
• Shoe laces are not covered under warranty.
• Induced tears, color fading, or similar damage are excluded.
• Claims will not be accepted for used products that are beyond the warranty period.
• Any product purchased from online or store retailers that are not authorised by Converse.

MANUFACTURING DEFECTS

Manufacturing defects include defects related to materials or workmanship during production. Such defects may include issues related to bonding, stitching, material or component failure, cosmetic defects, and workmanship. This guarantee applies when the product is used under normal conditions and for the purpose for which the product was designed. This does not apply to normal wear and tear or damage related to alteration, accident, misuse, improper care, or negligence.

STORE

Converse stores are operated by Bhaane Retail Pvt. Ltd. Store details can be accessed at: https://www.converse.in/stores-locator.

ONLINE STORE PURCHASE

"Online store purchase” refers to purchases made by consumers through converse.in or through authorized Converse online retailers in India. Authorised online retailers include:

• http://www.ajio.com
• http://www.flipkart.com
• http://www.myntra.com
• https://www.nykaa.com
• https://www.tatacliq.com
• https://www.amazon.in

WARRANTY PERIOD

90 days from the date of purchase of the product shall be treated as a valid period to claim warranty for a product purchased in India.

CONTACT US

For any queries or assistance, please contact us at care.converse@bhaane.com